Support for Customers’ Disaster Recovery
Hoshizaki’s domestic distributors dispatch service staff from distributors all over the country to provide recovery support to customers affected by major natural disasters, such as typhoons and earthquakes. After a disaster takes place, staff from all over Japan quickly gather at the distributors in the affected areas, repair Hoshizaki products and help with volunteer activities such as cleaning up stores.
When torrential rains hit western Japan in June-July 2018, staff from 10 domestic distributors nationwide gathered to help, assisting affected customers with repairs and store restoration.In addition, in the wake of Typhoon Faxai, which hit Chiba Prefecture in September 2019, we assisted customers in their recovery efforts with support from staff not only from Hoshizaki Kanto, which is in charge of product sales and maintenance services in Chiba Prefecture, but also from other Group companies in the Tokyo metropolitan area.In addition to manpower support for recovery, we also provide support for reconstruction by loaning products, and providing relief materials and donations.
When the February 2021 Fukushima earthquake occurs, we refrained from dispatching staff from non-local areas due to the impact of the spread of COVID-19. However, we did make efforts to support customer recovery by sending staff from distributors in areas with minimal damage and whose territories included the affected areas.