Support for Customers’ Disaster Recovery
Hoshizaki’s domestic sales companies dispatch service representatives to support recovery efforts by customers affected by major natural disasters, such as typhoons and earthquakes. After a disaster, staff from throughout Japan swiftly assemble at sales companies responsible for the disaster area, carry out repairs of Hoshizaki products and do volunteer work, such as helping clean up stores.
When intense torrential rains fell in western Japan from June to July 2018, we sent support staff from 10 domestic sales companies nationwide, who supported store recovery and repair requests from affected customers. Then when Typhoon Faxai struck Chiba Prefecture in September 2019, we assisted in customer recovery with the support of staff not only from Hoshizaki Kanto, which is in charge of products sales and maintenance services in Chiba, but also Group companies in the Tokyo metropolitan region. In addition to human support for recovery, we also loan products and provide relief materials, donations, and other items.