Privacy policy

Privacy policy

The Hoshizaki Group (hereinafter referred to as the "Company") aims to provide customers with relief and trust through its products, sales and service activities, and acknowledges the importance of the protection of personal data and the respect of privacy in group management. Company has established the following privacy policy and will endeavor to handle personal data appropriately.

  1. Definition of personal Data
    Personal data means any information related to an individual that can be identified a specific individual by the following information :
    (1) identified as a specific individual by name, date of birth, address, telephone number, etc.
    (2) including an individual identification code
  2. Management of personal data
    Company appoints a person in charge of personal data protection and management, and takes necessary and appropriate measures to prevent leakage, loss or damage of personal data, and other security management of personal data.
  3. Obtainment and use of personal data
    Company will obtain and use personal data to the extent necessary by lawful and appropriate means for the promotion of products and services, after-sales service, new product development, credit management, questionnaires, etc.
  4. Consignment of the handling of personal data
    Company may consign the handling of personal data to a third party to the extent necessary to achieve the purpose of use in Section 3 above.
  5. Provision of personal data to a third party
    Company will not provide personal data (excluding special care-required personal Information) to a third party without the consent of the individual, except when required by law.
  6. Disclosure of personal data
    Company will promptly respond in accordance with the law to the requests from the individual for disclosure, correction, addition, deletion, suspension of use, and erasure of personal data.
  7. Use of Cookies
    Some Company’s websites may utilize cookies. A cookie is a set of data that may be sent from a website to a user's browser, and it may be stored in customer’s system. Customer is able to set its browser to notify when cookies are sent to the system and decide whether or not to accept them. Customer may not be able to use all the information when customer do not accept the cookies.
  8. Use of Log Information
    When Customer visits Company's websites, the websites record access log information such as the IP address which customer use. This information is used to understand how Company's website is used and will not be used to identify the user, except for when the page requires user authentication.
  9. Compliance with laws
    Company will comply with laws, regulations, and other rules regarding the protection of personal data.
  10. Continuous improvement
    Company will continuously review and improve this Privacy Policy, so that customers' personal data can be managed and operated appropriately.
  11. Contact point
    Company will process personal data as a controller and processor.
    If Customer has any questions or complaints regarding the processing of Customers' personal data as a controller, please contact using the contact information provided below.

    Company’s business in foreign countries is developed through the group companies. Customers' personal data collected in connection with products, goods, and services provided by, and other business activities conducted by the group companies is processed in accordance with their privacy policies/notices. Therefore, if Customer has any questions regarding their processing of Customer’s personal data, please contact them using the contact information provided in their privacy policies.

    Contact information:
    Hoshizaki Corporation
    3-16, Minamiyakata, Sakae-cho, Toyoake, Aichi, 470-1194 JAPAN