Business Network, Sales & Service Structure

Keeping Your Business Running with Reliable Products and Comprehensive Support

Keeping commercial kitchens running is our greatest mission. In addition to developing reliable products as a manufacturer, Hoshizaki has established a rapid maintenance and support network with approximately 430 locations across Japan. By providing consistent support from installation through repair, we minimize the risk of business interruptions caused by equipment trouble and continue supporting our customers’ businesses.

Business Network

From manufacturing and sales to maintenance and service, Hoshizaki supports customers across Japan through a nationwide network of 15 sales companies and approximately 430 locations.

Building on more than half a century of accumulated expertise, the Hoshizaki Group provides an integrated system covering everything from product development and manufacturing to sales and after-sales maintenance. With Hoshizaki Corporation at the center as the Group's manufacturing arm, the entire Group works in close coordination to deliver high-quality products and services throughout Japan.
The Group operates through 15 sales companies, supported by approximately 430 sales offices from Hokkaido to Okinawa, forming a community-based network. Serving as a partner supporting food service operations across a wide range of sectors — including restaurants, supermarkets, convenience stores, hotels and inns, schools, welfare and medical facilities, agriculture, fisheries, and food processing plants — we provide locally rooted service to our customers.

Sales and Service System

Proposal-Based Sales Built on a Customer-First Approach

Hoshizaki’s sales division works in direct coordination with its manufacturing division and operates in close cooperation with sales companies throughout Japan. In addition to providing product information, we have established a support system that assists customers from every angle, including marketing information related to store development and after-sales maintenance following product installation.
The motto guiding our sales activities is putting customers first. Rather than simply selling products, we act as trusted advisors who always stand in the customer’s position and support problem-solving. We place the highest value on daily communication and carefully listen to each customer’s voice to propose optimal plans tailored to on-site conditions while providing total support for creating comfortable and efficient environments.
We also actively engage in market research and information analysis. Valuable information received from customers is quickly fed back to the manufacturing division and utilized in product development and product improvements. Our role does not end with making a sale. We connect every relationship to the creation of new value. This is the foundation of Hoshizaki’s sales system.

A Hoshizaki sales representative consulting with a customer in a meeting room, providing attentive service using presentation materials.

Community-Based Account Responsibility Supporting Customers from a Long-Term Perspective

Hoshizaki has introduced a district-based account responsibility system for both sales and service activities. Dedicated regional sales and service staff provide continuous support, enabling them to develop a deep understanding of each customer’s situation and provide long-term support.
Sales and service teams constantly share information and work together as a unified team.
When new requests are received during repair visits, service staff promptly coordinate with sales representatives. Likewise, when maintenance consultations arise during sales visits, the information is immediately shared with service staff. By leveraging each team’s expertise and working closely together, we create synergistic effects that cannot be achieved independently.
Even in the event of unexpected trouble, the regional account system and close coordination between sales and service teams enable prompt and accurate responses. This structure supports the peace of mind and trust unique to Hoshizaki.

Service, Support & Maintenance

Service, support, and maintenance are among the most important functions within the Hoshizaki Group.
Commercial kitchen equipment operates daily in harsh environments, and breakdowns or malfunctions can significantly impact customers’ business operations. For this reason, routine maintenance and understanding equipment conditions are essential.
At sales offices nationwide, Hoshizaki thoroughly trains service staff and has introduced its own certification and technical skills system. Through specialized training, staff acquire advanced technical expertise and are equipped to support not only Hoshizaki products but also commercial kitchen equipment made by other manufacturers. Through kitchen equipment diagnostics, regular inspections, and maintenance under maintenance contracts, we support customers in keeping equipment in optimal condition at all times.
Preventing interruptions to the operation of kitchen equipment directly tied to customers’ businesses is our mission.

Kitchen Equipment Diagnostics

Because commercial kitchen equipment operates under harsh conditions, performance deterioration over time is unavoidable. Increased power consumption and deterioration of components can also affect food safety and quality. To help prevent such situations, we conduct diagnostics on kitchen equipment at stores and facilities and clearly explain the current condition of the kitchen based on diagnostic reports.

Maintenance Contracts

Just as the human body ages, machinery also deteriorates over time. Left unattended, operating efficiency declines. Maintenance contracts are designed to maintain equipment in optimal condition year after year through inspections and maintenance such as replacement of consumable parts and condenser cleaning. Even in the unlikely event of a breakdown, parts costs and other charges will not be billed, with some exceptions.

Kitchen Design

Approximately 150 professional kitchen designers across 15 design departments handle more than 16,000 new projects annually, turning customers’ ideas into reality. We support a wide range of facilities, including restaurants, cafés, hotels, employee cafeterias, hospital food service facilities, and sixth-industry businesses. We provide consistent support from consultation through construction, helping resolve concerns related to installation layouts, workflow efficiency, and hygiene.

No.1 Domestic Market Share, The Trusted Hoshizaki Brand

The Hoshizaki brand holds leading market shares across multiple categories, including commercial ice makers and commercial refrigerators. Through technologies and competitiveness that respond quickly to changing foodservice needs, we have consistently provided products and services that achieve high levels of customer satisfaction. Building on the trust, achievements, technologies, and expertise cultivated through diverse product development, we continue pursuing further growth. We will continue responding to the voices of our customers.

Thanks to regular inspections, we have been able to continue using the equipment without sudden breakdowns.
They responded immediately to a sudden error with our steam convection oven. Since we use it every day, the quick support was extremely helpful.
During inspections, they provide advice suited to our store and always share useful information, which we truly appreciate.
We have always been very satisfied with the excellent support provided by both the service staff and sales representatives over the years. We look forward to your continued support.
All of Hoshizaki's technicians have a high level of technical skill and extensive knowledge, and we place great trust in them. Please continue your excellent work.

We are always grateful for the quick response. Having a nearby branch office gives us peace of mind.
Hospital facilities require support 365 days a year. Even though rapid response is essential when breakdowns occur, you always respond promptly, and we sincerely appreciate your continued support.
Even outside regular maintenance inspections, they come quickly whenever trouble occurs after we contact them, which is an enormous help. Even when our regular representative is off duty, another staff member comes to assist us, and we are truly grateful.
This was our first annual maintenance contract, and the representative worked efficiently and professionally, which was a great help. Thanks to that, it looks like we will make it through the summer without problems.
We appreciate that inspections are always carried out at the promised appointment times.

Basis for calculation: Based on domestic shipment volumes for FY2024 (April to March) from voluntary statistics published by the Japan Refrigeration and Air Conditioning Industry Association. Hoshizaki calculated its domestic market share percentage and shipment volume using shipment figures reported by the Company to the association as the numerator.